Overview
Manages all formal communication from the municipality to relevant (internal and external) stakeholders to ensure that the image of the municipality is enhanced. Promote the principles of the Batho Pele and Good Customer Relations which underpin the municipality’s vision “to be the best together”. As well as effectively coordinating all customer complaints, reporting and analysis and ensuring that the municipality achieves the targets and objectives set in the Customer Care Policy.
Vision/ Mission
Provide information for communities in the form of brochures, loud hailing, websites, meetings, and other printed or digitalised material.
Key Performance Areas
- Maintain the municipality's website.
- Advertising and Press releases.
- Internal communication.
- Explain our municipality’s mission, combine our visions and values into a cohesive message to our stakeholders and;
- To disperse the information throughout the organisation through written or verbal communication.
