● Grade 12 ● 2-5 years’ relevant experience
● Computer literacy (MS Office Applications) ● Proficiency in at least two of the official languages of the Western Cape (read, write and speak) ● Good human relations, interpersonal, organizational and communication skills ● High level of responsibility ● Ability to work under pressure ● Performs complex administrative functions which requires specialized knowledge ● Operates under limited supervision
● Attends to general and telephonic enquiries ● Speeds up the correction of accounts and promotes consumer satisfaction ● Assists clients with disconnections, reconnections and opening of new services ● Ensures that the correct consumers are billed, and an account is issued ● Assists clients with credit refunds ● Reduces credits on the system and ensures that the correct credit is paid to the correct recipient and timeously ● Attends to data cleanup ● Ensures correct statements and consumer details ● Actions all appropriate correspondence ● Attends to the completion of Indigent application forms ● Ensures that clients who are in the Indigent bracket benefit from the Indigent subsidy as well as ensuring that no incorrect / fraudulent applications are dealt with ● Assists with journals and transfers ● Furnishes seniors with relevant supporting documents and requests updates.
CORE PROFESSIONAL COMPETENCIES
- Written Communication: The ability to communicate in written as appropriate to specific audiences
- Oral Communication: The ability to articulate a message in an understandable and convincing manner
- Attention to Detail: Ability to scrutinize own work and that of others to ensure accuracy and compliance with the relevant municipal standards
- Influencing: The ability to interact with others and influence them to adopt the best alternative from a range of options
- Problem Solving: The ability to identify potential problem areas to break the problem into component parts, generates potential solutions, select an option
- Organisational Awareness: The ability to understand the Municipality’s objectives, and the impact of decisions on the community and the functioning of the department
- Planning & Organising: The ability to plan activities within specific timeframes and then to execute these activities according to plan
- Ethics & Professionalism: The ability to identify and deal with ethical issues and conflicts of interest
Information to Consider
Candidates must be willing to be subjected to an interview and competency assessment and must be aware that previous employers and references will be contacted and their qualifications, credit and criminal record will be verified. The candidates will be required to disclose all Financial Interests.
General application forms are available in the application section. The application for this job is available at the bottom of this page. A comprehensive CV, original certified copies of Identification documents, qualifications, and driver’s license must accompany the application form and must be hand delivered/couriered to the Human Resources Section, Bitou Municipality, 1 Sewell Street, Plettenberg Bay or posted to Private Bag X1002; Plettenberg Bay; 6600.
Bitou Municipality is an equal opportunity employer. Candidates from the designated groups, including those with disabilities, are encouraged to apply.
Please take note:
- Only hard-copy applications will be considered. No electronic or faxed applications will be accepted.
- No late applications will be considered. Canvassing of Councilors with the purpose of being appointed is not permitted and proof of such canvassing shall lead to disqualification.
- Submit separate applications when applying for multiple posts and quote reference number.
- Preference will be given to local residents before considering candidates outside the Bitou Municipal Area
If you receive no feedback from us within 12 weeks after the closing date, please accept that your application was unsuccessful.
Bitou Municipality reserves the right not to make any appointment and to re-advertise before a shortlist is compiled.