POSITION: SENIOR CRM OFFICER

Closing Date: 20 September 2021
Salary: R 329 937.14 – R 428 281.14 p.a. (T12 ) + MUNICIPAL BENEFITS

QUALIFICATIONS AND EXPERIENCES: ● B Degree/ Advanced National Diploma in Communications/ Relationship Management or equivalent NQF 7 ● 3 years relevant experience.

REQUIREMENTS AND SKILLS: ● Code B driver’s license ● Computer literate (MS Office applications ● Good supervision, human relations and communication skills ● Ability to give attention to detail ● High level of responsibility ● Ability to work under pressure ● Must speak at least two of the three official languages in the Western Cape (read, write and speak) ● Required to work outside normal office hours, during emergencies and planned overtime ● Must be responsible, honest, reliable and able to work independently.

FUNCTIONS & RESPONSIBILITIES: Coordinate and control the processes associated with customer care management services ● Attends to and supervise the implementation of procedures, applications, systems and controls to facilitate and support the recording, updating, circulation and maintenance of information and records with regards to the Section ● Responsible for the following customer care management and call centre functions to complete tasks effective and efficiently ● Establish a sound customer management system that aims to create a positive and reciprocal relationship between users of the service and the service provider ● Guide, establish and maintain appropriate stakeholder relations. ● Understand the service needs of a client/customer (internal or external) and actively focuses on anticipating, meeting and exceeding the needs in a timely and appropriate manner ● Determine and implement effective procedures and mechanisms for receiving, disseminating and resolving customer complaints and enquiries regarding service-delivery, including providing feed-back to customers.

Work related enquiries can be directed to the Manager: Communication & Customer Relations Management Mr. A Namntu on anamntu@plett.gov.za or on tell: 044 – 501 3000.

For general enquiries, contact Mr. J Williams or Ms L Clark on telephone no:  044 501 3418.

Candidates must be willing to be subjected to an interview and evaluation process and be aware that previous employers and references may be contacted and their qualifications, credit record may be verified and they will be subjected to a police security clearance. 

Application forms are available on the Bitou website (www.bitou.gov.za). A detailed CV of no more than five pages plus original certified copies of qualifications must be attached to the application form and must be posted /hand delivered to the Human Resources Section, Bitou Municipality, Private Bag X1002; Plettenberg Bay; 6600.

Preference will be given residents of the Bitou Municipal area. Bitou Municipality is an equal opportunity employer. Candidates from the designated groups, including those with disabilities, are encouraged to apply.

Please take note:

1. ONLY hard-copy applications will be considered. No electronic or faxed applications will be accepted.
2. No late applications will be considered.  Canvassing of Councilors with the purpose of being appointed is not permitted and proof of such canvassing shall lead to disqualification.
3. Submit separate applications when applying for multiple posts and quote reference number.
4. Preference will be given to local residents before considering candidates outside the Bitou Municipal Area

ADV. LMR NGOQO
MUNICIPAL MANAGER
CLOSING DATE: 20 September 2021 @ 14:00 pm

If you receive no feedback from us within 12 weeks after the closing date, please accept that your application was unsuccessful. Bitou Municipality reserves the right not to make any appointment and to re-advertise before a short list is compiled.