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Important numbers

Emergency Hotline0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline021 928 4102
Bitou Municipality (Customer Care)044 501 3174/5
Fire / Rescue044 533 5000
Ambulance (Private)072 054 9110
Law Enforcement044 501 3240
Ambulance 10177
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Important numbers

Emergency Hotline 0800 029 999
WhatsApp Support Line 060 012 3456
Provincial Hotline 021 928 4102
Bitou Municipality (Customer Care) 044 501 3174/5
Fire / Rescue 044 533 5000
Ambulance (Private) 072 054 9110
Law Enforcement 044 501 3240
Ambulance 10177

POSITION : MANAGER: COMMUNICATION AND CUSTOMER CARE

Closing Date: 09 July 2018
Salary: R 398 246.15 – R 516 949.49 (T15) + MUNICIPAL BENEFITS

DEPARTMENT : CORPORATE SERVICES
DIVISION : COMMUNICATION AND CUSTOMER CARE
BASIC SALARY : R 398 246.15 – R 516 949.49 (T15) + MUNICIPAL BENEFITS
BENEFITS : TRANSPORT ALLOWANCE + CELL PHONE ALLOWANCE
REF NO. : NOTICE: 142 of 2018

QUALIFICATIONS AND EXPERIENCE: An appropriate B Degree in Communication/Public Relations or Equivalent NQF7 ● Relevant 3 years’ experience at a Local Government environment

REQUIREMENTS AND SKILLS: ● Valid Code B Drivers’ License ● Computer literacy (MS Office applications) Proficiency in at least 2 of the official languages of the Western Cape (read, write and speak) Good management, human relations, interpersonal and communication skills● Analytical skills. ● High level of responsibility ● Ability to give attention to detail ●Good understanding of risk and performance management ● Excellent presentation and project management skills● Work after normal working hours, during emergencies and planned overtime

FUNCTIONS & RESPONSIBILITIES: ●Plan, develop and implement the Communication Strategy of the Municipality ●Analyse communications environment to identify marketing and branding opportunities ●Render comprehensive communication service to promote and build sound relationships between the municipality and all stakeholders ● Aligns with municipal transformational, change, service delivery goals and strategies ● Coordinate, scrutinize and arrange media statements, briefings and conferences ● Manage, monitor and control the budget of the Branch ● Manage and arrange corporate events*Advance corporate communications and marketing ● Maintain Inter-governmental relations and organizational protocol ● Manage, implement and maintain customer care procedures, centralized complaints service and call centre operations (Complaints Management System) ● Adhere to Supply Chain Management policies ● Render management and line function administrative support services to the Branch ● Keep abreast of current developments, legislative changes, emerging trends and latest technologies in the profession.

Work related enquiries can be directed to Acting Head of Department: Mr. G Groenewald on ggroenewald@plett.gov.za or on tell: 044 – 501 3000.

For general enquiries, contact Mr. Henry van Rooyen or Ms Elaine Sipingo on telephone no: 044 501 3000.

Candidates must be willing to be subjected to an interview and competency assessment and must be aware that previous employers and references will be contacted and their qualifications, credit and criminal record will be verified. The candidates will be required to disclose all Financial Interests.

Application forms are available on the Bitou website (www.bitou.gov.za). A comprehensive CV, original certified copies of Identification documents, qualifications, and driver’s license must accompany the application form and must be posted /hand delivered to the Human Resources Section, Bitou Municipality, Private Bag X1002; Plettenberg Bay; 6600.

Bitou Municipality is an equal opportunity employer. Candidates from the designated groups, including those with disabilities, are encouraged to apply.

Please take note:

  1. ONLY hard-copy applications will be considered. No electronic or faxed applications will be accepted.
  2. No late applications will be considered. Canvassing of Councilors with the purpose of being appointed is not permitted and proof of such canvassing shall lead to disqualification.
  3. Submit separate applications when applying for multiple posts and quote reference number.
  4. Preference will be given to local residents before considering candidates outside the Bitou Municipal Area

If you receive no feedback from us within 12 weeks after the closing date, please accept that your application was unsuccessful. Bitou Municipality reserves the right not to make any appointment and to re-advertise before a shortlist is compiled.

TC NDLOVU
MUNICIPAL MANAGER
CLOSING DATE: 09 July 2018 @ 14:00 pm

Notice 142 of 2018_Manager Communications and Customer Care (Closing date 09 July 2018) (316.5KB) External Job application form (301.61KB) Reference Checking consent form (181.62KB) Last published 04 February 2019